MailApi

Privacy Policy

Last updated: October 21, 2025

1. Introduction

At MailApi.dev ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email API service, website, and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

Account Information

When you register for an account, we collect:

  • Name and email address
  • Password (encrypted)
  • Company name (if provided)
  • Billing and payment information

Usage Information

We automatically collect information about your use of our Service:

  • API requests and responses (excluding email content)
  • IP addresses and device information
  • Browser type and operating system
  • Access times and dates
  • Pages viewed and actions taken
  • Error logs and performance data

Email Data

When you send emails through our Service, we temporarily process:

  • Sender and recipient email addresses
  • Subject lines
  • Email content (temporarily for delivery purposes only)
  • Email metadata (timestamps, delivery status)

Important: We do not store the content of your emails after they are sent. Email content is processed only for delivery and then deleted from our systems.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process your transactions and send transactional emails
  • Send you technical notices, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations
  • Send marketing communications (with your consent, opt-out available)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting, analytics).

Legal Requirements

We may disclose information if required by law, court order, or governmental request, or to protect our rights and safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information with your explicit consent or at your direction.

We do NOT sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for different periods depending on the type:

  • Account Information: Retained while your account is active and for a reasonable period after closure
  • Email Content: Deleted immediately after successful delivery
  • Email Metadata: Retained for 30 days for troubleshooting and analytics
  • Billing Records: Retained for 7 years for tax and legal compliance
  • Usage Logs: Retained for 90 days

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at support@mailapi.dev.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication
  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Improve our Service

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include:

  • Amazon Web Services (AWS) for email delivery and hosting
  • Payment processors for billing
  • Analytics providers

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification
  • Displaying a notice in your dashboard

The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GDPR & CCPA Compliance

For EU Users (GDPR): We process your personal data lawfully under GDPR. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability.

For California Residents (CCPA): You have the right to know what personal information we collect, delete your personal information, and opt-out of the sale of your personal information. We do not sell personal information.

By using MailApi.dev, you acknowledge that you have read and understood this Privacy Policy.